If you've spent much time on Schmidt's websites or received e-mails from us, you've likely seen our 100% Satisfaction Guarantee. Bits of "fine print" like this are something that we consumers generally ignore. Or at least don’t pay much attention to until we absolutely need it. And some companies are hoping you gloss over those types of details when using their products.
Schmidt's is basically the complete opposite of those companies--we really don't want you to overlook this detail. Our team is very proud in the fact that we offer a 100% Satisfaction Guarantee for all of our products. For us, if you're not satisfied, we're not satisfied. It's a core principle of our company and one that we talk about every day at Schmidt's. 👩👩
100% Satisfaction Guaranteed. Your success is our success—let's talk!
The scent that you picked out isn’t working for you and you want to try another? Need to switch to one of our Sensitive Skin formulas? Not a problem. Get in touch and we’ll set you up with that new deo exchange. Did you decide that the natural experience wasn’t for you, and you want to stay with your usual deo? We will gladly refund your money.
Schmidt's Customer Support team has a reputation for giving some of the most dedicated and supportive assistance in the biz. If you call 1-855-866-9748 Monday through Friday from 6AM-9PM PST (or 9-7 on weekends), you’ll get a knowledgable and friendly person to answer questions or help facilitate your exchange or refund. Sometimes we get a little busy, so be sure to leave us a message if you wind up at our voicemail so we can call you back as soon as possible. You can also hit up our Contact page 24/7, e-mail [email protected], message us on Facebook, Instagram, Amazon--you name it. We’ll get right back to you.
This isn’t just about trying to avoid bad PR. We are customers just like you. We know how hard it is to get heard when something you spent money on isn’t working out perfectly. We never want to put our customers in that position.
This is great news for Schmidt's customers. It means you get to work with real people on our end that are actually invested in you having the best experience, because your success is our success. How many things in life can you say that about? So, if you were on the fence about trying one of Schmidt’s line of natural deodorants, don’t wait another minute. We’ve got you covered. 😄🙌💞