Toggle Navigation

Introducing Schmidt's Holiday Collection: Oh, Christmas Tree 🎄 Snow Day ❄️ Holiday Spice ✨

Faq Header 2880X1000

Welcome to our FAQ

Have a question? Get in touch!

General Information

Can I buy Schmidt's from a store near me?

It's pretty likely. Schmidt's is sold in thousands of retail locations across the globe! 🌎

Check out our Store Locator to find a retailer near you.

Where can I find information about placing wholesale orders?

We're glad you asked! Head on over to our Wholesale page and we'll get you set up. 👍

How do I join Schmidt's Recycling Club™?

Head on over to our Recycling Club page to learn all about the process for returning your empty deodorant jars in exchange for free deodorant from Schmidt's. 

Our sticks can also be accepted anywhere recycling #5 is accepted, or by most Whole Foods. For a full list of recycling locations, check out the Gimme Five locator.

I’m having trouble ordering from your website.

If you're having difficulty ordering from our site, this may be remedied by refreshing the page once or twice, waiting for it to load, and ensuring you are not browsing in "incognito" mode.

You're also welcome to call us at 855-866-9748. We'll help you place your order over the phone, no problem! 

Is Schmidt’s a cruelty-free company?

Schmidt's products are 100% vegan, cruelty-free, and are certified by the Coalition for Consumer Information on Cosmetics (Leaping Bunny) as well as PETA. We’re also happy to say that we have been honored by the Humane Society for our efforts towards ending animal testing in America! 🐰💕

For information about joining our mission to end animal testing in America, head on over to our blog post Do American Companies Still Conduct Animal Testing?

Deodorant

Does it actually work?

You bet! Schmidt's cuts no corners in our award-winning formula and the resulting product is extremely effective, even for those who have a history of frustration with ineffective deodorants. Schmidt's formulas effectively neutralize odor and absorb wetness without the use of controversial ingredients such as aluminum and propylene glycol.

We're happy to report that we hear every day from ecstatic customers and have received glowing reviews from hundreds of beauty writers--check some of them out on our Press page! 

What is the difference between your sticks and jars?

Our standard jar and stick formulas are similar but made up of different combinations and ratios of ingredients. Our sticks contain coconut oil and candelilla wax to provide an increased "glide" often associated with stick applicators. Many find that the jar formula offers more direct control over the application process, while the stick offers the convenience of a more traditional applicator type. Both are highly effective at offering protection against underarm odor and wetness. 

We also offer a Sensitive Skin formula! This is similar in terms of ingredients, but is formulated with magnesium instead of baking soda to neutralize odor, and is designed specifically for those seeking effective and natural protection from wetness and odor that is gentle on sensitive skin.

What is the difference between your Original formula and the Sensitive Skin formula?

Our Original formula uses baking soda to neutralize odor and is a bit firmer than conventional deodorants--this condensed formula provides extra odor and wetness protection and requires only a small amount be applied to get results. It works amazingly well!

If you’re seeking a more gentle formula or one formulated without baking soda, check out our Sensitive Skin deodorants--they use magnesium to neutralize odor, and are formulated specifically for those seeking effective and natural protection from wetness and odor that is especially gentle on skin. This formula prioritizes a smooth, creamy consistency.

How do I apply?

It's easy! When using our jars, remove the product using the enclosed spatula, and warm a small, pea-sized amount between the fingers to soften completely before applying.

When using our sticks, hold under the arm momentarily to soften upon contact with body heat before gently applying a thin, even layer. Start small, and use less than you might be used to with conventional products.

For more info, check out our Ultimate Guide to Putting on Deodorant.

How long will one product last?

Our full-size products generally last 3-5 months when used every day. Travel-size deodorants last about 3-5 weeks. Schmidt's customers often report that one small application lasts them throughout the day without the need to reapply, and that the time to consume a whole product lasts up to twice as long as conventional alternatives.

Does Schmidt's contain aluminum or other harmful chemicals?

Nope! Our formula is 100% free of aluminum, parabens, propylene-glycol, phthalates, gluten, and artificial fragrance. 🙅🚫

Is Schmidt’s an antiperspirant? Will it help protect me from sweat?

We don’t use aluminum which blocks the pores to prevent the body's healthy process of sweating--this means Schmidt's technically isn’t an antiperspirant. 💦 However, our formula does contain natural plant powders to absorb wetness, so even though Schmidt’s doesn’t prevent you from sweating, it will still help keep you dry! 

For more info, head on over to our post Sweating It: The Who, What, When, Where, and Why.

I’m switching over from a traditional deodorant. Which product should I start off with? Tips or suggestions?

Bravo! We applaud your decision to make the switch to a natural deodorant. 👏 We suggest starting at the beginning with our original formula--it’s changed the way a lot of people think about deodorant. Have a history of sensitivity? Check out our Sensitive Skin formula.

There’s a lot to think about when switching to a natural deo. Don’t sweat it though, as soon enough your new routine will become just that--routine. To help you get started definitely check out our post 5 Pro Tips for Your Armpits.

What are the ingredients?

Check out the ingredient panels on the product page you're interested in for a list.

Curious about our ingredients? Check out The Natural blog for more info!

What is "natural fragrance"?

Our natural fragrances are a combination of pure essential oils or non-synthetic isolates, which are a combination of aromatic molecules distilled from natural plant materials. 🌿 Our natural fragrances contain no carrier oils, artificial fragrances, parabens or phthalates.

Will Schmidt’s stain my clothing?

Ah, the dreaded yellow sweat stains. 🙈 These are often the result of chemical interactions between your body's urea and aluminum in found antiperspirants--however, Schmidt's contains no aluminum, so no worries there! We also recommend that you avoid overapplying (this helps prevent oils from getting into your clothing's fibers), stay away from tight-fitting clothing and synthetic fabrics, and that you ensure your underarms are dry before applying deodorant—mixing your deo with water makes staining more likely.

Lastly, if you're using our stick deo, try holding it under your arm momentarily to soften on contact with body heat. This helps speed up the absorption and prevent excess product from winding up on your clothing.

Want to be an expert on sweat stains? Check out our post The Ultimate Guide to Preventing and Removing Sweat Stains.

What is the shelf life of your products?

Our products have a shelf life of about 18 months unopened and roughly 12 months after being opened. You can find a shelf life symbol on the back of our products, which indicates the number of months that a cosmetic is safe to use after opening.

Will it melt in high temperatures?

Yep! If the deodorant is exposed to temps around 110° (such as a hot mailbox), it can melt or soften. This is because we do not use chemical stabilizers in our natural formula. 🌡

Try to keep the deodorant in environments under 100° if possible, and if you are purchasing deodorant during very hot weather, you can contact us when ordering and we will provide heat-resistant packaging for your shipment. 

Do you offer a travel or sample size?

Yes! Check out our Travel-Size Deluxe 5-Pack, and sample all five of our signature scents!

Why is a 2 oz. jar the same price as a 3.25 oz stick?

This is based on the different formulas and ingredients in each product, as well as the packaging of the glass jars versus the plastic stick applicators. Also, the jar offers a great deal of control over how much one applies, and most customers report that the jars last just as long as sticks for them.

I'm having trouble with the dial on my stick.

Here's a helpful tip that might help. Take the cap off , then squeeze around the sides towards the top--this may help the stick "release" from the sides of the container. Then get a good grip on the dial, and apply upward pressure while you twist the dial. This often causes it to twist up easily going forward. Still having trouble? Get in touch

The texture is different than what I'm used to.

Keen observation! That’s one of the things that makes Schmidt’s unique. Our formula is designed to be applied in small amounts to help prevent things like staining, stickiness, and overapplication. A little goes a long way. For more info, check out our Ultimate Guide to Putting on Deodorant.

Want a more traditional feeling formula? Definitely check out our Sensitive Skin formulas, which prioritize a smooth, creamy texture and can be applied in larger amounts.

I have a history of sensitive skin or sensitivity to baking soda. Can you help me?

Yes! Definitely check out our Sensitive Skin formula, which is formulated specifically for those with sensitive skin that are seeking effective and natural protection from wetness and odor, and is made without baking soda. It also prioritizes a smooth, creamy consistency and fast absorption, topped off with essential oils that are renowned for the skin-soothing and anti-inflammatory qualities.

Underarms need some extra TLC? Check out The Natural blog for expert advice on approaching underarm skincare, or contact our customer support team. 

I'm experiencing sensitivity. Can I still use Schmidt's?

It's very likely! Sensitivity is pretty common in the vulnerable underarm area, especially when product is overapplied. Did you know about our Sensitive Skin formula? This is formulated specifically for those with sensitive skin that are seeking effective and natural protection from wetness and odor, and is made without baking soda. It also prioritizes a smooth, creamy consistency and fast absorption, topped off with essential oils that are renowned for their skin-soothing and anti-inflammatory qualities.

For more tips on how to avoid sensitivity, head on over to The Natural blog, or contact our customer support team.

What’s an underarm detox all about?

Some users report what they call an "underarm detox" when transitioning from traditional antiperspirants and deodorants to natural deodorant. The theory goes that the body may expel toxins that were previously blocked by chemicals such as aluminum in the sweat glands. Many report, no transition at all, while others may report a fluctuation in odor, wetness, and sensitivity.

For more information, check out our post What Is an Underarm Detox, Anyway

Soap

Do they contain SLS, SCS, parabens, phthalates, or synthetic foaming agents?

Nope! Schmidt's does not utilize any of these controversial ingredients in our natural formula.

Do they have any artificial colors or dyes?

Nope, just color from plant- and mineral-derived ingredients like turmeric powder and activated charcoal.

How long will one bar of soap last?

It depends on how often you use it, or if you share with other members of your household, but typically a single 5 oz. bar with daily use will last about 4 weeks.

Are they safe for children?

Yes! All of our soaps are formulated with ingredients that are intended for use by both adults and children. For younger children, monitor use. Do not ingest. If rash occurs, please discontinue and contact a physician.

What is the shelf life?

Our soap bars need to be used within 24 months from their initial use.

Shipping

When will I receive my order?

Most of our packages arrive within 3-5 business days of being shipped. You will receive a shipping notification and tracking number immediately once your order is shipped. 📦

If your package has not arrived by two weeks from your ship date, let us know!

How much does shipping cost?

Our shipping rates are based on how many items you order, as well as the shipping destination. 

UNITED STATES

  • 1-2 items ->  $2.95
  • 3-4 items ->  $4.95
  • 5-9 items ->  $6.95
  • 10+ items (up to 10 lbs.) -> $9.95

CANADA

  • 1 item ->  $10.95

  • Each additional item ->  +$2 each

WORLDWIDE

  • 1 item ->  $11.95

  • Each additional item ->  +$3 each


When will my order ship?

We're fast! Orders are marked to leave our warehouse within 1-2 business days. All orders are shipped by USPS, and you will receive a shipping confirmation and tracking number once it ships. 📭 

My shipment is taking longer than expected.

Most of our packages arrive within 3-5 business days of being shipped, but occasionally USPS slows things down and it can take a couple of weeks. If your package has not arrived by two weeks from your ship date, let us know!

Please be aware that shipping to international addresses may result in your shipment being delayed in customs, etc. Depending on your country's customs process, international packages can arrive within anywhere from 1-12 weeks.

My order says it shipped, but there are not tracking updates.

Typically, this is an indication that your order is about to leave our facility and you will receive a notice within a few hours. Otherwise, it may be an indication that USPS neglected to scan the package and that it is en route to your local sorting facility, where it will be scanned and sorted, updating the tracking information.

Most of our packages arrive within 3-5 business days of being shipped, but occasionally USPS slows things down and it can take a couple of weeks. If your package has not arrived by two weeks from your ship date, let us know!

Returns and Exchanges

I'm not satisfied with my purchase. Can you help?

Absolutely! We've got a reputation for having some of the best customer support in the business. If you've got a question, get in touch with our world-class support team--we're here for you! 👋

Do you accept returns or exchanges?

You bet. We have a 100% satisfaction guarantee and always honor returns and exchanges for orders placed on our website within a 60 day period. Just contact us and we'll set you up. For purchases made through other retailers, you must contact them directly.

How do I initate an exchange or return?

We have a 100% satisfaction guarantee and honor returns and exchanges for orders placed on our website within a 60 day period. Just contact us and we'll set you up. For purchases made through other retailers, you must contact them directly.

Subscriptions

How do subscriptions work?

Head on over to our Subscriptions page, and click subscribe on the item you'd like to receive. Then, choose a quantity, and how often you'd like to receive it. You will be billed once during each delivery cycle. For example, if your subscription frequency is set to once every three months, you will be automatically charged every three months.

Shipping is free with all subscriptions, and you'll get early access to new products and exclusive promos. Subscriptions are currently available for USA customers only.

After you purchase, you'll receive an e-mail with a link to change your subscription frequency, the product you wish to receive, or cancel anytime. Alternately, you can just contact us and we'll set you up.

How often should I set my delivery frequency for?

Good question! It depends how often you apply, and how many people you're buying for. Our full-size products typically last about 3 months, so we suggest using that as your baseline and adjusting from there. Subscribe today!

Can I change things about my subscription after the fact?

You bet! You'll get an e-mail after you purchase with a link to change your subscription frequency, change the products you receive, update your order date, or cancel anytime. Alternately, you can just contact us and we'll set you up. Subscribe today!

How can I cancel my subscription?

You'll get an e-mail after you purchase with a link to change your subscription frequency or cancel anytime. Alternately, you can just contact us and we'll set you up.

Are subscriptions for USA customers only, or can international customers sign up too?

Subscriptions are currently available for USA customers only, but we aim to expand this to international customers soon. However, all of our regular products are available for international shipping via Our Shop.